Shangri-La Tokyo: CHI spa, serene comfort among the trains at Tokyo Station
The spa scene in Tokyo is pretty competitive to say the least. Five star hotels need to be the best to battle with the lovely mall and local area spas. The Shangri-La’s CHI spa is a cut above the local spas and definitely worthy of your precious spa budget.
Vibe: dark wood accents and tranquility. It’s a very cozy spa with a small waiting area and a lot of Balinese/Thai teak wood around. It’s all about the quiet and I love how the staff speak in whispers (as to not disturb your peace of mind). It’s part of the Japanese culture but works well for CHI spa.
Intimidation factor: Seemingly heavy but not their fault. The spa should mirror the hotel and when the entire hotel oozes luxury with crystal chandeliers, Swarovski crystals, gold trimmings, well dressed staff and cutting edge technology. The female staff are all kind, diligent and very well-trained to make you feel at home. Takes the edge off the intimidating surroundings.
Number of front desk people: FIVE! The most spa staff I have ever seen in any spa I’ve been to. Most moonlight as therapists, which, is a change from Hyatt, Mandarin Oriental and the Peninsula spas. Almost seems to be helping overload but that’s the Japanese way.
Response time: Immediate. They search your name, sit you down and explain today’s treatment. They do a short waiting room tea and off you go.
Products: Ila and Natura Bisse. High quality and incorporated into all treatments. Kashmere robes add to the experience over generic branded bathrobes. However, their Kashmere robes are a bit worn out though.
Price range: well priced compared to their neighbors as facials come in 22800 JPY to 43800 for their Natura Bisse Diamond facial. Body treatments start in the same price range. Look out for their offers section for a great seasonal pampering.
Flaws: Space. Their lobby didn’t have enough space for guests’ guests to wait. Mr. Spaist had to go wait in the lobby lounge for the duration of my treatment. It’s a very narrow feeling spa since CHI is essentially a long rectangle with no windows.
With an excellent location, therapists and the luxo to match, the CHI spa is a great respite from the urban madness in Tokyo.
Rating: Three Natura Bisse diamond serum bottles out of four.